GENERAL TERMS AND CONDITIONS
ORDERS: Regis Patrick inc, (RPI) reserves the right to refuse any order at the company’s discretion. All quotes, orders, changes to orders and or cancellations etc. must be in writing and signed by the client before any order is processed.
Quotes are honored for 30 days, after 30 days pricing may change. We require documentation by use of email, faxes and mail. We do not accept any verbal conversation or text messaging as an agreement to anything.
To qualify for stocking dealer pricing, the dealer must have a retail store and open account with a minimum purchase of $7,500. Annual sales volume of $15,000 is required to maintain this pricing level.
You may fax your purchase order to our offices at 214-698-1601. Our showroom at the Dallas World Trade Center is open Monday through Friday from 9:00 AM to 5:00 PM. Central time. Our representatives can assist you and also start to process your order by telephone. The showroom number is 214-698-1600.
DEPOSIT: We require a 50% deposit on all orders before production begins. Full payment is expected at time of completion and before delivery or pick up.
PAYMENT OPTION: RPI accept checks, credit cards and wire transfers. By authorizing RPI to process any form of payment, the client agrees to the current terms and conditions of the policy. All payments should be sent to Regis Patrick Inc. by email, fax or mail. Copy of receipts will be given upon request. There will be a fee of $35 for any returned checks.
TERMS: Prepayment by cash, check, or credit card. Stocking Dealers may qualify for 30 days with approved credit. When applying for credit, we require a completed and signed credit application with at least 5 trade references. Credit approval is at the sole discretion of Regis Patrick Inc.
CANCELLATIONS: Orders can only be cancelled with in the first three business days after placing the order to receive a full refund of deposit. Refunds will be given in check form by mail that will take 5-10 business days. After three business days if the client must cancel the order, 35% of the original deposit will be kept as a re-stocking fee with the rest of the deposit going to a credit memo to be used on future orders.
ESTIMATED TIME: At the time of order an estimated time will be given as to when the order should be completed. This is just an estimate! By placing an order, the client understands and agrees that certain events such as backorders and/or customs delay may prolong the due date. In the event of this situation if the client want to cancel the order, the client may be eligible for a credit memo (not a refund), if there is no other option.
SHIPPING: All shipments are F.O.B. Dallas. Shipments via motor freight or blanket wrapped carriers are shipped freight collect. The freight carrier from the warehouse or Showroom to the final destination is solely the responsibility of the customer. The customer may use any carrier of their choice. Any quotes provided are only to provide a discount that the freight companies have offered to our customers to use their service, but are in no way associated with our company.
RECEIVING: It is our goal to provide high end quality products to all of our customers. All our factories carefully inspect each item before it is packaged and shipped to our warehouse, showroom or directly to our customers. Every effort is made to ensure your order arrives safely. Inspect your shipment immediately upon arrival. Clients or Receivers must inspect the merchandise before signing any release forms from the carrier. If damages are found, the client must refuse the order and make the appropriate claim to the shipping company. Report any loses or damages to the carrier and notify us at our showroom at once. All damaged cartons should be saved until the claim is settled. It is the customer’s responsibility to handle any claims for freight damage or missing items. RPI is not responsible for any freight mishandled after the item has left our premises.
PRODUCTS: Our furnishings are hand crafted by gifted artisans. Slight variations in detail and finish may occur, as each piece is its own unique creation. RPI warranty all case goods for a period of 6 month this does not cover any mishandling of the product. Our case goods are dry kiln 7-8% MC (Moisture Content) this is a standard in the industry. In dry weather condition the customer must have a dehumidifier in the room. In the case of cracking or warping during the warranty period the product will be inspected by RPI to determine if the damages can be repaired. If the product can be repaired the customer will provide a quote to RPI for repair, if the repair quote is reasonable and/or at market price RPI will pay for it. In the case that the product needs to be replaced, RPI will do a new order. The customer will keep the damaged until RPI organize the exchange. All cost for the exchange will be paid by RPI. At this time the warranty will not take canceled. As with all fine furnishings, avoid heat sources, direct sunlight, wipe spills immediately and use coasters under glasses.
RETURNS: No returns are accepted without prior authorization of Regis Patrick Inc and after issuance of a RETURN AUTHORIZATION.